All SMS replies are automatically processed and we have automatic actions set up for keywords such as "STOP".
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Contact import
You can set up automatic import of phone numbers for people who called your customer line or became your new customers.
Reporting
In addition to processing a specific "rating", you have access to the entire conversation with the customer and can respond to anything they write in an SMS message.
Customization
The entire process can be highly customized to specific needs. You can motivate customers with a discount code sent in a reminder SMS if they don't respond, or you can set up a reply for each rating you receive.