Why do you need omni-channel chat?
All channels in one place
Messages from SMS, WhatsApp, Messenger, Instagram a Viber are displayed in one inbox. You no longer need to switch between applications.
Team collaboration
Assign conversations to team members Each person only sees their own conversations, but can easily forward them to a colleague.
Complete customer history
Every conversation is stored celou historii komunikace including all sent and received messages. You can view their history at any time.
Key features for efficient customer support
Conversation assignment
You can assign individual conversations to specific team members. Each person only sees their own conversations.
Unified customer profile
For each contact, you can view their history of all sent and received messagesYou can easily find any conversation.
You can add notes to contacts and tag them for better organization.
Quick replies and templates
Prepare message templates to quickly respond to the most common requests. You will save time and ensure consistency.
How to get started if you want to try the chat?
Setup takes just a few minutes
Connect communication channels
Connect your phone numbers for SMS, WhatsApp Business account, Facebook page and other channels you use.
Invite team members
Add colleagues who will help you handle customer inquiries.
Use our Widget
Using chat widget you and your team can view and respond to customer messages.
Start communicating
All messages from all channels in one place. Respond faster and more efficiently than ever before.
Advantages of a unified communication platform
Save up to 60% of time
No switching between apps. Everything at your fingertips in one window. Faster replies = happier customers.
100% communication overview
Managers see team performance, agents have access to history. No message gets lost, nothing gets forgotten.
Better customer experience
Customers don't have to repeat their problem. You see the full history and can pick up where your colleague left off.
Scalable solution
From small teams to large contact centers. Our solution grows with you and adapts to your needs.
Security and GDPR
All communication is encrypted. Full GDPR compliance including the right to erasure and data export.
Companies already using omni-channel chat for customer communication
