Skip to main content

Surveying customers about their satisfaction or experience with the customer service line

Automatically send SMS to customers asking about their satisfaction or experience with the customer service line.

+420 111 222 333

Hello! Please help us improve your satisfaction. Reply to this SMS and rate the approach of our employee during your last call to our customer line. Use the scale: 1 very satisfied to 5 dissatisfied. Thank you.

3

Thank you for your rating. We are sorry that your experience was not better. Please accept a 100 CZK discount on your next purchase. Redeem the discount by entering the code YXCYXC.

SMS

+420 444 555 666

Hello! Please help us improve your satisfaction. Reply to this SMS and rate the approach of our employee during your last call to our customer line. Use the scale: 1 very satisfied to 5 dissatisfied. Thank you.

1

Thank you. We are glad you were satisfied. We are sending you a code for a 100 CZK discount for your next purchase. Redeem the discount by entering the code YXCYXC.

SMS

Automatically send SMS to customers asking about their satisfaction or experience with the customer service line. Based on their response, you can automatically send further confirmations, pass messages for further processing, etc.

We will help you get started

Contact import

You can set up automatic import of phone numbers of those who called the customer service line or became your new customers.

Report

In addition to processing the specific "rating", you have access to the entire conversation with the customer and can respond to everything they write in the SMS.

Customization

The entire process can be highly customized to specific needs. You can motivate customers with a discount code sent in a reminder SMS if no response is received, or set up a response for each rating you receive.